FAQ

Yes. Every batch is sent to an independent laboratory for analytical testing. Certificates of Analysis are provided so researchers can review batch-specific quality details before or after ordering.

We guarantee a minimum of 99% purity on all compounds. If a batch does not meet our internal threshold, it does not ship as a standard product.

Every product page includes access to the corresponding Certificate of Analysis when available. You can also contact support with your product and batch information for help locating the correct report.

A COA may include product name, batch number, purity percentage, test method, molecular mass confirmation, testing date, and other relevant analytical details depending on the product and laboratory report.

If purity falls under 99%, the batch is handled separately and full transparency is provided. Any special batch availability would be clearly disclosed before purchase.

Yes. COAs are tied to specific product batches. For best accuracy, always compare the batch information on your product with the batch information listed on the certificate.

All orders ship in plain, unmarked packaging with no external branding. We try to dispatch orders same-day, but at most they will be dispatched within 48 hours.

Most orders are processed as quickly as possible. We try to dispatch orders same-day, but processing can take up to 48 hours depending on order volume, verification, and fulfillment timing.

Yes. Once your order has been prepared and shipped, tracking details are sent to the email address used during checkout.

If your package arrives damaged, contact support within 48 hours of delivery. Include your order number and clear photos of the packaging and product so our team can review the issue quickly.

Due to the nature of research compounds, opened vials cannot be returned. If your order arrives damaged or incorrect, contact us within 48 hours and we will review the issue for replacement or resolution.

Order changes may be possible only before fulfillment begins. Contact support as soon as possible with your order number. Once an order is processed or shipped, changes may not be available.

For long-term laboratory storage, keep lyophilized peptide vials sealed and stored in a cool, dry, dark environment. Refrigerated or frozen storage is commonly used in research settings to help preserve material integrity.

No. Lyophilized peptides are stable at all shipping temperatures and do not degrade. Temperature-controlled shipping is not required for freeze-dried powders. It is a myth.

Yes. For best laboratory handling practices, keep vials protected from direct sunlight and unnecessary light exposure. Store them in their original packaging or a controlled storage container whenever possible.

Yes. Keep vials sealed until they are ready to be used in a controlled laboratory environment. Avoid repeated exposure to moisture, air, heat, or contaminants.

Short-term room-temperature exposure during normal transit is expected for lyophilized materials. After delivery, move the product to appropriate laboratory storage conditions as soon as possible.

Once opened, storage and handling depend on the research protocol and laboratory environment. Keep materials protected from contamination and follow established lab procedures for storage and disposal.